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Empty Keg Return Guidelines (California) – For Non-FFW Direct Pickup Customers

Ensure the winery name is listed on all BOLs when using a third-party warehouse. Hourly appointments not required for keg drop-offs; please do not leave kegs unattended. All BOLs are reconciled monthly, and keg deposits are credited at month-end.

Keg Drop-Off Guidelines (Direct to Facility)

There are no hourly appointments required,  however please email logistics@freeflowwines.com before at least 24 hours in advance of returning kegs to ensure accurate PO's. 

Dock Hours
Monday - Thursday
No appointment needed.
8AM- 3:30PM. 

When working with a third-party warehouse or coordinating keg returns, it’s important to ensure that all documentation and handling procedures are accurate and consistent.

Bill of Lading (BOL) Requirements

If you are using a third-party warehouse, the winery name must be listed on the Bill of Lading (BOL), including the Free Flow Wines (FFW) BOL.

Best Practice

  • Verify that the winery name appears clearly on all BOLs prior to shipment

  • If sending more than one pallet, each pallet needs to have a pallet tag with name and location of the distributor, and 

  • Ensure alignment between:

    • Third-party warehouse documentation

    • FFW-issued BOL

  • Resolve any discrepancies before confirming BOL. 

Warehouse Processing & Deposit Credits

BOLs are reconciled at the end of each month.
Applicable keg deposits will be credited at month-end following reconciliation.

Email Logistics@freeflowwines.com for any additional questions.